Citizen Charter :

 

 

 VISION       

  

      “A safer society by 2028 through reformed persons reintegrated by a highly effcient and competent corrections service .”

 

MISSION

 

       "To protect the public by safekeeping and reforming person under our custody adhering to international standards of corrections service."

 

CORE  VALUES

 

God Centered - Centering our lives joyfully and dynamically upon the peron of God .

 

Vigilance - We are committed to enhance public safety by being responsive to the extreme demands of corrections duties.

 

Innovativeness - We seek continuing advancement in corrections management in order to face emerging challenges and to optimize application of resources.

 

Integrity - We promote accountability, equity and inclusiveness by adhering to high ethical and moral standards.

 

 

BUCOR FRONTLINE SERVICES
Type of Frontline Services
Clients/Requesting Party
Documentary Requirements
Steps/Procedure
Forms to Fill-Up
Fees
Processing Time
Person Responsible

1. Verification of inmates records status eligibility for Parole and Executive Clemency and date of Release

a. Inmate

b. Immediate Family of the inmate

c. Legal counsel of the inmate

d. Other
government agencies

 

- Valid ID

 

- Authorization
from Inmate
( for letter  c)

 

1. Client /s to write on the logbook  the following  information for  record purposes:

-Date,

-Name,

-Address


-Name  of inmate to be  verified,

-Prison No.


-Relationship to  the  inmate

2. Inmate Documents and Processing Section Officer of the Day (OD)   to fill-up the Inmate Verification Slip and write therein the result of verification.

3. IDPS to give a copy of the filled-up verification slip to the client.

4. Client to safe keeps the verification form to be presented on his/her next follow-up.

Note: Clarifications/concerns that cannot be undertaken by  the O.D. shall be  referred to the OIC, Inmate  Documents and Processing  Division

Logbook

-Inmate Verification

None

10 to 15 minutes

Inmate Documents and Processing Section Personnel(Officer-of-the Day)

2.Issuance  of  Prison
Record and /or Synopsis of Prison Record

a. Inmate

b. Immediate Family of the inmate

c. Legal counsel of the inmate

d.Other
government agencies

e. Inter-offices

-Valid ID

- Visitor’s
Pass

-Letter-
request from Inmate for
letter b, c, d & e.

- Authorization from Inmate for letter b & c.

1. Inmate to fill up the designated requisition slip.

2. IDPS to assess the request and forward to the OIC, IDPS for approval/ disapproval.

3. If approved, issue the prison record (PR) and to acknowledge receipt of the same by affixing signature on the provided slip.

4. Else, inform the client on the basis of disapproval.

For better b, c, d & e

5. Submit request letter from inmate.

6. IDPS to receive the letter request and to send the Prison record direct to inmate through relevant inter-office communication protocol.

Note: Prison cecord can be issued once a year, except for those with adjustment.

Logbook

 

 

Requisition
Slip (R1)

None 5 to 15 minutes

IDPS Personnel (Officer-of-
the-day)

Processing Section

 IDPS                 
Communication
Unit

3. Issuance of
Certificate of
Detention/
Confinement
(Only for   
released
Inmates)

 
a. Inmate

b) Immediate Family or Relatives of  inmate

c )  Legal counsel
of inmate

d) Other    
Government  agencies

- Valid ID


- Letter- request
from the
concerned  party

- Authorization from inmate if representative

1. Client to  fill-up the designated requisition slip with attached requirements such as letter-request and photocopy of Valid ID of the requestee.

2. IDPS to assess the request and forward  to the OIC, IDPS  for referral and approval of OIC, ROD.

3. Upon receipt of the approved request, inform the client to pay the necessary fee to the Cashier’s Office.

4. Locate the carpeta and refer to Communication Unit for preparation of Certification to be signed by the OIC, IDPS

5. Issue Certificate of Detention/Confinement to the requesting party.

Logbook

 

Requisition
Slip (R2)

Php50.00 15 to 30 minutes

IDPS

Communication Unit

Carpeta Unit

OIC, ROD

Cashier’s Office Collection Officer

Admin Head


OIC, IDPS

IDPD Officer-of-the-day

 

4. Issuance of Certified Machine Copy from file  of Certificate
of Discharge
from Prison
a. Inmate

b)Immediate Family   or Relatives of inmate

c )  Legal counsel
of inmate

d. Other Government  agencies

- Valid ID

- Letter request
from the
concerned
party


-Authorization
from inmate if representative

 

1.  Client to  fill-up the designated requisition slip with attached requirements such as letter request and photocopy of Valid ID of the requestee.


2. IDPS to assess the request and forward to the OIC, IDPS for approval/ disapproval.


3.If approved, locate the carpeta of inmate
and refer to the Communication Unit for the preparation of requested document to be signed by OIC, IDPS, else, inform the client on the basis of disapproval.


4.Issue the document to requesting party.

Logbook

Requisition
Slip (R1)

None

15 to 30 minutes

IDPS

OIC, IDPS

Carpeta Unit

Admin Head

IDPD Officer-of-the-day

FILING OF COMPLAINT
WHO MAY AVAIL OF THE SERVICE ?
1. Any aggriviated party who wishes to file a complaint
2. Representative of the complaint
 
WHERE TO FILE THE COMPLAINT?
BuCor ARTA Action Center located at Gate I
(Administrative Building) Groung Floor Lobby
 
STEP
APPLICANT / CLIENT
SERVICE PROVIDED
RESPONSE TIME
PERSON IN CHARGE
FEES
FORMS
1

Register his/her Name, address and Complaint in the logbook

Fill-out Request for Assistenace (RAS) form

 

 

a. Greets complaint.

b. Verifies clients information registered to the logbook.

c. Receives RAS form and Complaints.

d. Checks the validity of the compalints.

* If valid, stamps "RECEIVED" on the original and receiving copy.

* If invalid, explains complaint it not within BuCor's concern.

 

2 minutes
Officer of the Day
None

RAS form

Logbook

2
Accepts receiving copy

 

a. Gives receiving copy of the complaint.

b. Records details of the complaints on the logbook for filing.

c. Provides Citizen Charter and ARTA Leaflets as reading materials.

 

10 minutes
Officer of the Day
None
 
               

FEEDBACK MECHANISM
Please let us know how we can serve you better by giving us  feedback in any of the following manner:

- Accomplish our Feedback Form available in our Action  Officer/Officer of   the Day  
- Send your  feedback through e-mail at www.bucor.gov.ph
- Call us at hotline number 807-2368 loc. 135; 856-6015
- Talk to our Action Officer/Officer of the Day